To begin the return process, please fill out our Return Request Form. Provide your order number, full name, and reason for the return so we can process it efficiently.

 * Do not write on or damage the original packaging; this may void your refund. 
* Only use clear tape to reseal packages; other coloured tapes may invalidate your return.

You have the legal right to cancel your order within 14 calendar days of receiving your items. After notifying us via the return request form, you have a further 14 days to send the goods back to us. This complies with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Returned items must be unused, undamaged (beyond reasonable inspection), and in their original packaging with all fittings, instructions, and labels included. Items that are damaged, installed, or used beyond checking may have their refund reduced or refused.

You are generally responsible for return shipping costs unless the item is faulty, damaged, or incorrect. Please see our  Order Issues section for details on damaged or incorrect items. We can organise a collection on your behalf, subject to your postal area, with the associated fee deducted from your refund for your convenience. Please note that the original shipping fee is non-refundable.

We do not charge restocking fees if you return items within the cancellation period and in acceptable condition. Returns made after 14 days may incur a restocking fee of up to 25% to cover handling and loss of value.

Some items — like baths, shower enclosures, and other large or special-order products — need extra care when returning because of their size and handling requirements. In some cases, there are additional restocking or collection charges to cover these costs.

We’ll always confirm any applicable fees with you before arranging a return or collection, so there are no surprises and you can decide how you’d like to proceed.

Installing an item means you accept it and your cancellation rights end, unless the product is faulty however you are advised to check the item prior to installation to avoid such issues. For faults or damages, please visit our Order Issues section.

Please report any damage or incorrect items within 72 hours (24 hours for large items such as baths or vanity units). For full details and reporting instructions, see our Order Issues section. We will arrange a replacement or refund and cover return shipping where applicable.

After we receive and inspect your return, refunds are typically processed within 7–10 business days. Bank processing times may cause slight delays before funds appear in your account.

If your remaining order value falls below the free delivery threshold (£499 or promotional offers), delivery charges will be deducted from your refund. Delivery charges vary by postal area and will be calculated accordingly.

• Do not write on or damage the original packaging; this may void your refund.
• Only use clear tape to reseal packages; other tapes may invalidate your return.
• Include a receipt, packing slip, or proof of purchase inside the package.
• We cannot accept items that are damaged, used, or returned without following these guidelines.

Please contact our Customer Service team on 0330 236 8026 for assistance with exchanges or any queries. Our team is happy to help.

Under the Consumer Rights Act 2015, you have the right to receive goods that are as described, of satisfactory quality, and fit for purpose. If goods are faulty or not as described, you’re entitled to a repair, replacement, or refund. Our returns policy is designed to fully comply with these legal rights.